If you are not satisfied with your purchase, please contact us immediately at firstname.lastname@example.org or during business hours Monday through Friday from 9:00 am 5:00 pm ET at 877.571.1900. A return authorization (RA) number is required to initiate a return,exchange or refund of the full purchase price.
Returns, exchanges or refunds are subject to the below policy conditions.
- Must be returned to CARBON SKIN PRODUCTS within 14 days of the original purchase date
- Product must be unused and in an unaltered, salable condition
- By law, product must be sent back clean
- All returns must be associated with an RA number. Items returned without an RA number included will not be accepted. Please contact customer service for an RA number.
In the event of a refund, a credit of the full purchase price (shipping excluded) will be issued in the form of the original payment method. A refund issued to a credit card will appear on your statement within 1 to 2 billing cycles.
WHAT WARRANTY COVERS
This warranty covers any manufacturer workmanship defects in your CARBON SKIN PRODUCTS gear. This warranty applies to consumer use only and is null and void
if the product is used in a manner it is not intended for.
HOW LONG COVERAGE LASTS
This warranty lasts for 30 days from the purchase date.
WHO IS COVERED UNDER WARRANTY
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
WHAT CARBON SKIN PRODUCTS WILL DO
If the item proves to be defective in workmanship, CARBON SKIN PRODUCTS will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at CARBON SKIN PRODUCTS discretion
LIMITATION ON DAMAGES AND DURATION OF IMPLIED WARRANTIES
CARBON SKIN PRODUCTS will repair or replace the product as provided under this warranty. This shall be the only remedy of the consumer. CARBON SKIN PRODUCTS shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are
limited in duration to the duration of this warranty.
HOW TO PLACE A CLAIM
Contact CARBON SKIN PRODUCTS by email at email@example.com, or by phone at 877.571.1900, during normal business hours Monday through Friday from 9:00 am 5:00 pm ET. You may be asked to provide photographs and to return the product for review.