Order information

ORDER CONFIRMATION

When your order has been successfully placed, you will receive an email confirmation within minutes. If you do not receive an email, call us at 877.571.1900 before placing another order for the same merchandise. Once your order ships, you will receive an email confirmation with tracking details. At this time, your credit card is charged.

CHANGING AN ORDER

We do our best to ship out orders as quickly as possible. Due to this, orders that are currently being processed cannot be changed. If you need to make a change to your order, please contact Carbon Skin Products Customer Service right away at 877.571.1900 or customerservice@carbonskinproducts.com and we can assist you with cancelling and replacing your order. After one hour, it will no longer be possible to change an order.

CANCELING AN ORDER

If you need to cancel an order, please contact us right away at 877.571.1900 during our normal business hours Monday through Friday from 9:00 am to 5:00 pm ET. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel. After one hour, it will no longer be possible to cancel an order.

BACKORDERS

Items not currently in stock may be backordered through our site. Your credit card may be authorized at the time of your order,but you will not be charged until your items are shipped.The charge will be processed to the same form of payment originally provided once your items are shipped. If a Gift Certificate or Store Credit was used to place an order for a backordered item, the balance will be deducted at the time the order is placed. If you order in stock items along with a backordered item, we will ship your order with everything we have in stock.Your backordered item will be moved to a new order and will ship once available.

We do not currently have estimated arrival dates for most backordered items at the time they are ordered, but pending backorders can be cancelled at any time before we begin processing.  You will receive an email once your backordered item is ready to ship

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